Frequently Asked Questions
Everything you need to know about shopping at Skechers
How can I track my Skechers order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website or the carrier's portal to see real-time updates on your delivery status.
What is your return policy for footwear?
We offer a 45-day return window for all unworn items in their original packaging. Skechers Plus members enjoy an extended 90-day return period. Returns can be processed online or at any Skechers retail store.
Are Skechers shoes machine washable?
Many of our styles are marked as 'Machine Washable.' We recommend washing them on a cold, gentle cycle and allowing them to air dry for at least 10 to 12 hours. Do not place them in a dryer.
Do you offer wide width options?
Yes, we pride ourselves on inclusivity. We offer a variety of styles in Wide Fit and Extra Wide Fit for both men and women to ensure maximum comfort for all foot shapes.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options like PayPal, Apple Pay, and Afterpay for interest-free installments.
How do I find the right size for me?
To find your perfect fit, please refer to our comprehensive Size Guide available on every product page. We provide measurements in US, UK, and EU sizing to help you make the right choice.